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Global Unified Communication As A Service (UCaaS) Market to reach USD 32.65 Billion by 2027.

Global Unified Communication As A Service (UCaaS) Market is valued approximately at USD 17.3 billion in 2020 and is anticipated to grow with a healthy growth rate of more than 9.5% over the forecast period 2021-2027. Growth in investments for the implementation of advanced marketing technologies and rising preference of mobile-native cloud-based platform to ensure better capacity and higher flexibility are the factors which are driving the growth of Unified Communication As A Service (UCaaS) market. Furthermore, the growth in the shift to cloud platforms due to their continuous innovation and collaborative strategies will be anticipating the growth of market in forecasted period. For instance: according to the report released by Evolve IP in 2019, UCaaS led to improved productivity for 72% of respondents, better collaboration for 91%, and faster problem solving for 88%. Due to these characteristics of UCasS, companies are giving it preference. However, concerns about cloud data security and privacy may impede market growth over the forecast period of 2021-2027.Global Unified Communication As A Service (UCaaS) market analysis on basis of region which includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America is a significant region across the world in terms of market share due to growing penetration of e-commerce in the region. Whereas Asia Pacific is anticipated to exhibit the highest growth rate over the forecast period 2021-2027 due to growing trend of adopting cloud solutions in the region. Major market player included in this report are: Google RingCentral, Inc. StarBlue Verizon Orange 8x8, Inc. Cisco Microsoft LogMeIn, Inc. Mitel Networks Corp. DIALPAD, INC.The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below: By Component Telephony Unified Messaging Conferencing Collaboration Platforms and Applications By Organization Size Large Enterprises Small and Medium Enterprises (SMEs) By End-User BFSI Telecom and IT Consumer Goods and Retail Healthcare Public Sector and Utilities Logistics and Transportation Travel and Hospitality Others By Region: North America U.S. Canada Europe UK Germany France Spain Italy ROEAsia Pacific China India Japan Australia South Korea RoAPAC Latin America Brazil Mexico Rest of the WorldFurthermore, years considered for the study are as follows:Historical year – 2018, 2019 Base year – 2020 Forecast period – 2021 to 2027.Target Audience of the Global Unified Communication As A Service (UCaaS) Market in Market Study:Key Consulting Companies & Advisors Large, medium-sized, and small enterprises Venture capitalists Value-Added Resellers (VARs) Third-party knowledge providers Investment bankers Investors

Product Code: ICTICTS-15608203
Publish Date: 30-08-2021
Page: 200

Global Unified Communication As A Service (UCaaS) Market is valued approximately at USD 17.3 billion in 2020 and is anticipated to grow with a healthy growth rate of more than 9.5% over the forecast period 2021-2027. Growth in investments for the implementation of advanced marketing technologies and rising preference of mobile-native cloud-based platform to ensure better capacity and higher flexibility are the factors which are driving the growth of Unified Communication As A Service (UCaaS) market. Furthermore, the growth in the shift to cloud platforms due to their continuous innovation and collaborative strategies will be anticipating the growth of market in forecasted period. For instance: according to the report released by Evolve IP in 2019, UCaaS led to improved productivity for 72% of respondents, better collaboration for 91%, and faster problem solving for 88%. Due to these characteristics of UCasS, companies are giving it preference. However, concerns about cloud data security and privacy may impede market growth over the forecast period of 2021-2027.

Global Unified Communication As A Service (UCaaS) market analysis on basis of region which includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America is a significant region across the world in terms of market share due to growing penetration of e-commerce in the region. Whereas Asia Pacific is anticipated to exhibit the highest growth rate over the forecast period 2021-2027 due to growing trend of adopting cloud solutions in the region.
Major market player included in this report are:
Google
RingCentral, Inc.
StarBlue
Verizon
Orange 8×8, Inc.
Cisco
Microsoft
LogMeIn, Inc.
Mitel Networks Corp.
DIALPAD, INC.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Component
Telephony
Unified Messaging
Conferencing
Collaboration Platforms and Applications
By Organization Size
Large Enterprises
Small and Medium Enterprises (SMEs)
By End-User
BFSI
Telecom and IT
Consumer Goods and Retail
Healthcare
Public Sector and Utilities
Logistics and Transportation
Travel and Hospitality
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE

Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.

Target Audience of the Global Unified Communication As A Service (UCaaS) Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Unified Communication As A Service (Ucaas) Market, by Component, 2019-2027 (USD Billion)
1.2.2. Unified Communication As A Service (Ucaas) Market, by Organization Size, 2019-2027 (USD Billion)
1.2.3. Unified Communication As A Service (Ucaas) Market, by End-user, 2019-2027 (USD Billion)
1.2.4. Unified Communication As A Service (Ucaas) Market, By Region, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Unified Communication As A Service (Ucaas) Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Unified Communication As A Service (Ucaas) Market Dynamics
3.1. Unified Communication As A Service (Ucaas) Market Impact Analysis (2018-2027)
3.1.1. Market Drivers
3.1.1.1. Growth in investments for the implementation of advanced marketing technologies
3.1.1.2. Rising preference of mobile-native cloud-based platform to ensure better capacity and higher flexibility
3.1.2. Market Challenges
3.1.2.1. Concerns about cloud data security and privacy
3.1.3. Market Opportunities
3.1.3.1. The growth in the shift to cloud platforms due to their continuous innovation and collaborative strategies
Chapter 4. Global Unified Communication As A Service (Ucaas) Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economic
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Unified Communication As A Service (Ucaas) Market, by Component
5.1. Market Snapshot
5.2. Global Unified Communication As A Service (Ucaas) Market by Component, Performance – Potential Analysis
5.3. Global Unified Communication As A Service (Ucaas) Market Estimates & Forecasts by Component 2018-2027 (USD Billion)
5.4. Unified Communication As A Service (Ucaas) Market, Sub Segment Analysis
5.4.1. Telephony
5.4.2. Unified Messaging
5.4.3. Conferencing
5.4.4. Collaboration Platforms And Applications
Chapter 6. Global Unified Communication As A Service (Ucaas) Market, by Organization Size
6.1. Market Snapshot
6.2. Global Unified Communication As A Service (Ucaas) Market by Organization Size, Performance – Potential Analysis
6.3. Global Unified Communication As A Service (Ucaas) Market Estimates & Forecasts by Organization Size 2018-2027 (USD Billion)
6.4. Unified Communication As A Service (Ucaas) Market, Sub Segment Analysis
6.4.1. SMEs
6.4.2. Large Enterprises
Chapter 7. Global Unified Communication As A Service (Ucaas) Market, by End-user
7.1. Market Snapshot
7.2. Global Unified Communication As A Service (Ucaas) Market by End-user, Performance – Potential Analysis
7.3. Global Unified Communication As A Service (Ucaas) Market Estimates & Forecasts by End-User 2018-2027 (USD Billion)
7.4. Unified Communication As A Service (Ucaas) Market, Sub Segment Analysis
7.4.1. BFSI
7.4.2. Telecom and IT
7.4.3. Consumer Goods and Retail
7.4.4. Healthcare
7.4.5. Public Sector and Utilities
7.4.6. Logistics and Transportation
7.4.7. Travel and Hospitality
7.4.8. Others
Chapter 8. Global Unified Communication As A Service (Ucaas) Market, Regional Analysis
8.1. Unified Communication As A Service (Ucaas) Market, Regional Market Snapshot
8.2. North America Unified Communication As A Service (Ucaas) Market
8.2.1. U.S. Unified Communication As A Service (Ucaas) Market
8.2.1.1. Component breakdown estimates & forecasts, 2018-2027
8.2.1.2. Organization Size breakdown estimates & forecasts, 2018-2027
8.2.1.3. End-User breakdown estimates & forecasts, 2018-2027
8.2.2. Canada Unified Communication As A Service (Ucaas) Market
8.3. Europe Unified Communication As A Service (Ucaas) Market Snapshot
8.3.1. U.K. Unified Communication As A Service (Ucaas) Market
8.3.2. Germany Unified Communication As A Service (Ucaas) Market
8.3.3. France Unified Communication As A Service (Ucaas) Market
8.3.4. Spain Unified Communication As A Service (Ucaas) Market
8.3.5. Italy Unified Communication As A Service (Ucaas) Market
8.3.6. Rest of Europe Unified Communication As A Service (Ucaas) Market
8.4. Asia-Pacific Unified Communication As A Service (Ucaas) Market Snapshot
8.4.1. China Unified Communication As A Service (Ucaas) Market
8.4.2. India Unified Communication As A Service (Ucaas) Market
8.4.3. Japan Unified Communication As A Service (Ucaas) Market
8.4.4. Australia Unified Communication As A Service (Ucaas) Market
8.5. Latin America Unified Communication As A Service (Ucaas) Market Snapshot
8.5.1. Brazil Unified Communication As A Service (Ucaas) Market
8.5.2. Mexico Unified Communication As A Service (Ucaas) Market
8.6. Rest of The World Unified Communication As A Service (Ucaas) Market
Chapter 9. Competitive Intelligence
9.1. Top Market Strategies
9.2. Company Profile
9.2.1. Google
9.2.1.1. Key Information
9.2.1.2. Overview
9.2.1.3. Financial (Subject to Data Availability)
9.2.1.4. Component Summary
9.2.1.5. Recent Developments
9.2.2. RingCentral, Inc.
9.2.3. Star Blue
9.2.4. Verizon
9.2.5. Orange 8×8, Inc.
9.2.6. Cisco
9.2.7. Microsoft
9.2.8. LogMeIn, Inc.
9.2.9. Mitel Networks Corp.
9.2.10. DIALPAD, INC.
Chapter 10. Research Process
10.1. Research Process
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.2. Research Attributes
10.3. Research Assumption

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We are dedicated to clearly communicating the purpose and objectives of each research project in the final deliverables. Our process begins by identifying the specific problem or challenge our client wishes to address, and from there, we establish precise research questions that need to be answered. To gain a comprehensive understanding of the subject matter and identify the most relevant trends and best practices, we conduct an extensive review of existing literature, industry reports, case studies, and pertinent academic research.
Critical elements of methodology employed for all our studies include:
Data Collection:
To determine the appropriate methods of data collection based on the research objectives, we consider both primary and secondary sources. Primary data collection involves gathering information directly from various industry experts in core and related fields, original equipment manufacturers (OEMs), vendors, suppliers, technology developers, alliances, and organizations. These sources encompass all segments of the value chain within the specific industry. Through in-depth interviews, we engage with key industry participants, subject-matter experts, C-level executives of major market players, industry consultants, and other relevant experts. This allows us to obtain and validate critical qualitative and quantitative information while evaluating market prospects. AI and Big Data are instrumental in our primary research, providing us with powerful tools to collect, analyze, and derive insights from data efficiently. These technologies contribute to the advancement of research methodologies, enabling us to make data-driven decisions and uncover valuable findings.
In addition to primary sources, we extensively utilize secondary sources to enhance our research. These include directories, databases, journals focusing on related industries, company newsletters, and information portals such as Bloomberg, D&B Hoovers, and Factiva. These secondary sources enable us to identify and gather valuable information for our comprehensive, technical, market-oriented, and commercial study of the market. Additionally, we utilize AI algorithms to automate the collection of vast amounts of data from various sources such as surveys, social media platforms, online transactions, and web scraping. And employ Big Data technologies for storage and processing of large datasets, ensuring that no valuable information is missed during the data collection process.
Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
Insight Generation & Report Presentation:
After conducting the research, our experts analyze the findings in relation to the research objectives and the specific needs of the client. They generate valuable insights and recommendations that directly address the client’s business challenges. These insights are carefully connected to the research findings to provide a comprehensive understanding.
Next, we create a well-structured research report that effectively communicates the research findings, insights, and recommendations to the client. To enhance clarity and comprehension, we utilize visual aids such as charts, graphs, and tables. These visual elements are employed to present the data in an engaging and easily understandable format, ensuring that the information is accessible and visually appealing to the client. Our aim is to deliver a clear and concise report that conveys the research findings effectively and provides actionable recommendations to meet the client’s specific needs.

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