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Global Customer Information System Market to reach USD 2.41 Billion by 2027.

Global Customer Information System by Component (Solutions and Services), by Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), By Service (Legacy extension consulting service, Customer Information System implementation service, Support service) by Deployment Type (Cloud, On-premises), and Regional Forecasts 2021-2027

Product Code: ICTEITS-44324856
Publish Date: 18-06-2021
Page: 200

Global Customer Information System Market is valued approximately at USD 1.10 Billion in 2020 and is anticipated to grow with a healthy growth rate of more than 11.9% over the forecast period 2021-2027. Customer information system or CIS is a system used by the organizations to manage the customer information efficiently. It includes all the rating, billing and invoice generation for a corporation’s offerings. It includes user-defined fields and helps in services such as water, gas, and electricity utility billing using the CIS software. The growing government initiatives for smart city has also propelled the growth of the market. Governments are adopting the use of CIS to analyze and study behavior of the consumer and correlate this data with changing preference. For instance: – The US government is expected to invest 41 trillion in the smart cities project to develop the regions infrastructure with the help of emerging technologies, which will further boost the market.. But this system includes information of the customers which increases the risk of data breach and data security. The installation of CIS requires high initial investment and has complex infrastructure which makes adopting it a little difficult. The growth of the CIS is rising with increasing demand of digital trends and changing customer behavior which are driving the need of the market. Recent developments in IoT has improved the way that provides billing information with greater clarity, boosting customer confidence and will help in creating new opportunities for the market in the forecasted period.

The key regions such as Asia Pacific, North America, Europe, Latin America, and Rest of the World are considered for the regional analysis of global Customer Information System market. Europe holds a significant share in the global customer information system market having 25% share in 2019. This is because of rapid industrial development in IoT based billing technologies and growing market demand for smart utility meters. North America is expected to hold the largest market share. The North American countries have been implementing CIS in energy, government initiatives and grid modernizations projects.
Major market player included in this report are

Advanced Utility Systems
Agility CIS, Inc.
ATS, Inc.
IBM Corporation
Indra
Northstar Utilities
Open International
Oracle Corporation
SAP SE
Wipro Limited.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:
Solutions
Services
By Service:
Legacy extension consulting service
Customer Information System implementation service
Support service
By Application:
Water and wastewater management
Electricity and power management
Utility gas management
By Deployment Type:
Cloud
On-premises

By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE

Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.

Target Audience of the Global Customer Information System Marketl in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Customer Information System Market , by Region, 2019-2027 (USD Billion)
1.2.2. Customer Information System Market , by Component , 2019-2027 (USD Billion)
1.2.3. Customer Information System Market , by Service , 2019-2027 (USD Billion)
1.2.4. Customer Information System Market , by Application, 2019-2027 (USD Billion)
1.2.5. Customer Information System Market , by Deployment Type, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Information System Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Information System Market Dynamics
3.1. Customer Information System Market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Growing government initiatives
3.1.1.2. Better understanding of customers behaviour
3.1.2. Market Restraint
3.1.2.1. Data breach and security risks
3.1.2.2. High initial investment and complex infrastructure
3.1.3. Market Opportunities
3.1.3.1. Technological developments such as IoT
Chapter 4. Global Customer Information System Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Information System Market, by Component
5.1. Market Snapshot
5.2. Global Customer Information System Market by Component , Performance – Potential Analysis
5.3. Global Customer Information System Market Estimates & Forecasts by Component 2018-2027 (USD Billion)
5.4. Customer Information System Market , Sub Segment Analysis
5.4.1. Solutions
5.4.2. Services
Chapter 6. Global Customer Information System Market, by Service
a. Market Snapshot
6.1. Global Customer Information System Market by Service, Performance – Potential Analysis
6.2. Global Customer Information System Market Estimates & Forecasts by Service 2018-2027 (USD Billion)
6.3. Customer Information System Market , Sub Segment Analysis
6.3.1. Legacy extension consulting service
6.3.2. Customer Information System implementation service
6.3.3. Support service
Chapter 7. Global Customer Information System Market, by Application
b. Market Snapshot
7.1. Global Customer Information System Market by Application, Performance – Potential Analysis
7.2. Global Customer Information System Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
7.3. Customer Information System Market , Sub Segment Analysis
7.3.1. Water and wastewater management
7.3.2. Electricity and power management
7.3.3. Utility gas management
Chapter 8. Global Customer Information System Market, by Deployment Type
c. Market Snapshot
8.1. Global Customer Information System Market by Deployment Type, Performance – Potential Analysis
8.2. Global Customer Information System Market Estimates & Forecasts by Deployment Type 2018-2027 (USD Billion)
8.3. Customer Information System Market , Sub Segment Analysis
8.3.1. Cloud
8.3.2. On-premises
Chapter 9. Global Customer Information System Market, Regional Analysis
9.1. Customer Information System Market , Regional Market Snapshot
9.2. North America Customer Information System Market
9.2.1. U.S. Customer Information System Market
9.2.1.1. Component breakdown estimates & forecasts, 2018-2027
9.2.1.2. Service breakdown estimates & forecasts, 2018-2027
9.2.1.3. Application breakdown estimates & forecasts, 2018-2027
9.2.1.4. Deployment Type breakdown estimates & forecasts, 2018-2027
9.2.2. Canada Customer Information System Market
9.3. Europe Customer Information System Market Snapshot
9.3.1. U.K. Customer Information System Market
9.3.2. Germany Customer Information System Market
9.3.3. France Customer Information System Market
9.3.4. Spain Customer Information System Market
9.3.5. Italy Customer Information System Market
9.3.6. Rest of Europe Customer Information System Market
9.4. Asia-Pacific Customer Information System Market Snapshot
9.4.1. China Customer Information System Market
9.4.2. India Customer Information System Market
9.4.3. Japan Customer Information System Market
9.4.4. Australia Customer Information System Market
9.4.5. South Korea Customer Information System Market
9.4.6. Rest of Asia Pacific Customer Information System Market
9.5. Latin America Customer Information System Market Snapshot
9.5.1. Brazil Customer Information System Market
9.5.2. Mexico Customer Information System Market
9.6. Rest of The World Customer Information System Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Advanced Utility Systems
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Agility CIS, Inc.
10.2.3. ATS, Inc.
10.2.4. IBM Corporation
10.2.5. Indra
10.2.6. Northstar Utilities
10.2.7. Open International
10.2.8. Oracle Corporation
10.2.9. SAP SE
10.2.10. Wipro Limited.
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption

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Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
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