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Global Unified Communication & Collaboration (UC&C) Market to reach USD 190.05 billion by the end of 2029.

Global Unified Communication & Collaboration (UC&C) Market Size study & Forecast, by Type (Telephony, Conferencing, Unified Messaging and Others) by Deployment (Hosted, Cloud), by Organization Size ( Small & Medium Size Enterprise, Large Enterprise), by Industry ( IT & Telecom, BFSI, Healthcare, Retail, Manufacturing, Education and Others) and Regional Analysis, 2022-2029

Product Code: ICTICTI-81769023
Publish Date: 13-05-2023
Page: 200

Global Unified Communication & Collaboration (UC&C) Market is valued approximately USD 51.60 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 17.7% over the forecast period 2022-2029. Unified communications refer to a broad range of services and technologies that a company requires to efficiently communicate and collaborate. UC&C integrates communication methods including IP Telephony Calling, Instant Messaging, Voice, Web Conferencing, Audio Conferencing, and Video Conferencing, among others, to connect virtually seamlessly. The Unified Communication & Collaboration (UC&C) market is expanding because of factors such as emergence of pay-as-you-go model driving the demand over legacy uc solutions and changing workforce dynamics leading to the emergence of new forms of enterprise collaboration.

The rising use of remote work has increased the demand for digital workplace solutions for everyday operations, collaboration, and communication. Additionally, these technologies will be adopted as a part of a digital workplace plan linked to corporate objectives. For instance, according to a 2021 survey by Harvard Business School, 81% of employees no longer desire to work in an office setting on a full-time basis, Additionally, the Chinese government revealed its goal for the digital transformation in May 2020 and allocated USD 1.4 trillion to support it. The digitalization strategy encourages China’s local firms to automate using cutting-edge technologies like IoT, 5G, AI, cloud computing, and various AI-driven IT applications. The expansion of the unified communication and collaboration market has been fueled by a rise in government investment for digitization and a spike in the adoption of digital platforms by SMEs and large-scale organizations worldwide. In addition, growing demand from SME’s rising technological advancement is creating a lucrative growth to the market. However, the high cost of Unified Communication & Collaboration (UC&C) stifles market growth throughout the forecast period of 2022-2029.

The key regions considered for the Global Unified Communication & Collaboration (UC&C) Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America dominated the market in terms of revenue, owing to the presence of key market players, rising demand for adoption of new technologies by various SMEs and more. Whereas Asia Pacific is expected to grow with a highest CAGR during the forecast period, owing to factors such as UC&C tool demand has increased due to increased digitalization activities across Asia Pacific.. The region is experiencing a rise in cloud adoption due to the rising popularity of disruptive technologies like artificial intelligence, augmented reality, and the Internet of Things (IoT). As a result, the market expansion in the region will be aided by cloud-based UC&C.

Major market player included in this report are:
Microsoft Corporation
IBM Corporation
Cisco Systems, Inc.
Zoom Video Communications, Inc.
8×8, Inc.
RingCentral, Inc.
Verizon Communication, Inc.
Avaya, Inc.
Vonage Holdings Corp.
Google LLC

Recent Developments in the Market:
Ø In February 2023, Zoho Corporation introduced Trident, a UC&C platform. In order to improve communication capacities, it has merged the Zoho Meeting and Zoho Cliq apps.
Ø In June 2022, Zoom announced the launch of Zoom Whiteboard, a cutting-edge digital canvas that provides a centralised approach to communication and collaboration throughout its platform. The hybrid workforce can take advantage of Zoom Whiteboard’s platform-level capabilities, including Zoom Events, unified communications, Zoom Contact Centre, Zoom Developer Platform, and Zoom IQ for Sales.

Global Unified Communication & Collaboration (UC&C) Market Report Scope:
Historical Data 2019-2020-2021
Base Year for Estimation 2021
Forecast period 2022-2029
Report Coverage Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
Segments Covered Type, Deployment, Organization Size, Industry, Region
Regional Scope North America; Europe; Asia Pacific; Latin America; Rest of the World
Customization Scope Free report customization (equivalent up to 8 analyst’s working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and Organization Size offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Type:
Telephony
Conferencing
Unified Messaging
Others

By Deployment:
Hosted
Cloud

By Organization Size:
Small & Medium Size Enterprise
Large Enterprise

By Industry:
IT & Telecom
BFSI
Healthcare
Retail
Manufacturing
Education
Others

By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
RoLA
Rest of the World

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2029 (USD Billion)
1.2.1. Unified Communication & Collaboration (UC&C) Market, by Region, 2019-2029 (USD Billion)
1.2.2. Unified Communication & Collaboration (UC&C) Market, by Type, 2019-2029 (USD Billion)
1.2.3. Unified Communication & Collaboration (UC&C) Market, by Deployment, 2019-2029 (USD Billion)
1.2.4. Unified Communication & Collaboration (UC&C) Market, by Organization Size, 2019-2029 (USD Billion)
1.2.5. Unified Communication & Collaboration (UC&C) Market, by Industry, 2019-2029 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Unified Communication & Collaboration (UC&C) Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Unified Communication & Collaboration (UC&C) Market Dynamics
3.1. Unified Communication & Collaboration (UC&C) Market Impact Analysis (2019-2029)
3.1.1. Market Drivers
3.1.1.1. Emergence of Pay-as-you-go Model Driving the Demand over Legacy UC Solutions
3.1.1.2. Changing Workforce Dynamics Leading to the Emergence of New Forms of Enterprise Collaboration
3.1.1.3. Increasing Implementation of Digital Transformation Tactical
3.1.2. Market Challenges
3.1.2.1. High Cost of Unified Communication & Collaboration (UC&C)
3.1.3. Market Opportunities
3.1.3.1. Growing Demand from SME’s
3.1.3.2. Rising technological advancement
Chapter 4. Global Unified Communication & Collaboration (UC&C) Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Futuristic Approach to Porter’s 5 Force Model (2019-2029)
4.3. PEST Analysis
4.3.1. Political
4.3.2. Economical
4.3.3. Social
4.3.4. Technological
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. Industry Experts Prospective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Risk Assessment: COVID-19 Impact
5.1. Assessment of the overall impact of COVID-19 on the industry
5.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Unified Communication & Collaboration (UC&C) Market, by Type
6.1. Market Snapshot
6.2. Global Unified Communication & Collaboration (UC&C) Market by Type, Performance – Potential Analysis
6.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Type 2019-2029 (USD Billion)
6.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
6.4.1. Telephony
6.4.2. Conferencing
6.4.3. Unified Messaging
6.4.4. Others
Chapter 7. Global Unified Communication & Collaboration (UC&C) Market, by Deployment
7.1. Market Snapshot
7.2. Global Unified Communication & Collaboration (UC&C) Market by Deployment, Performance – Potential Analysis
7.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Deployment 2019-2029 (USD Billion)
7.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
7.4.1. Hosted
7.4.2. Cloud
Chapter 8. Global Unified Communication & Collaboration (UC&C) Market, by Organization Size
8.1. Market Snapshot
8.2. Global Unified Communication & Collaboration (UC&C) Market by Organization Size, Performance – Potential Analysis
8.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Organization Size 2019-2029 (USD Billion)
8.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
8.4.1. Small & Medium Size Enterprise
8.4.2. Large Enterprise
Chapter 9. Global Unified Communication & Collaboration (UC&C) Market, by Industry
9.1. Market Snapshot
9.2. Global Unified Communication & Collaboration (UC&C) Market by Industry, Performance – Potential Analysis
9.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Industry 2019-2029 (USD Billion)
9.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
9.4.1. IT & Telecom
9.4.2. BFSI
9.4.3. Healthcare
9.4.4. Retail
9.4.5. Manufacturing
9.4.6. Education
9.4.7. Others
Chapter 10. Global Unified Communication & Collaboration (UC&C) Market, Regional Analysis
10.1. Unified Communication & Collaboration (UC&C) Market, Regional Market Snapshot
10.2. North America Unified Communication & Collaboration (UC&C) Market
10.2.1. U.S. Unified Communication & Collaboration (UC&C) Market
10.2.1.1. Type breakdown estimates & forecasts, 2019-2029
10.2.1.2. Deployment breakdown estimates & forecasts, 2019-2029
10.2.1.3. Organization Size breakdown estimates & forecasts, 2019-2029
10.2.1.4. Industry breakdown estimates & forecasts, 2019-2029
10.2.2. Canada Unified Communication & Collaboration (UC&C) Market
10.3. Europe Unified Communication & Collaboration (UC&C) Market Snapshot
10.3.1. U.K. Unified Communication & Collaboration (UC&C) Market
10.3.2. Germany Unified Communication & Collaboration (UC&C) Market
10.3.3. France Unified Communication & Collaboration (UC&C) Market
10.3.4. Spain Unified Communication & Collaboration (UC&C) Market
10.3.5. Italy Unified Communication & Collaboration (UC&C) Market
10.3.6. Rest of Europe Unified Communication & Collaboration (UC&C) Market
10.4. Asia-Pacific Unified Communication & Collaboration (UC&C) Market Snapshot
10.4.1. China Unified Communication & Collaboration (UC&C) Market
10.4.2. India Unified Communication & Collaboration (UC&C) Market
10.4.3. Japan Unified Communication & Collaboration (UC&C) Market
10.4.4. Australia Unified Communication & Collaboration (UC&C) Market
10.4.5. South Korea Unified Communication & Collaboration (UC&C) Market
10.4.6. Rest of Asia Pacific Unified Communication & Collaboration (UC&C) Market
10.5. Latin America Unified Communication & Collaboration (UC&C) Market Snapshot
10.5.1. Brazil Unified Communication & Collaboration (UC&C) Market
10.5.2. Mexico Unified Communication & Collaboration (UC&C) Market
10.5.3. Rest of Latin America Unified Communication & Collaboration (UC&C) Market
10.6. Rest of The World Unified Communication & Collaboration (UC&C) Market

Chapter 11. Competitive Intelligence
11.1. Top Market Strategies
11.2. Company Profiles
11.2.1. Microsoft Corporation
11.2.1.1. Key Information
11.2.1.2. Overview
11.2.1.3. Financial (Subject to Data Availability)
11.2.1.4. Product Summary
11.2.1.5. Recent Developments
11.2.2. IBM Corporation
11.2.3. Cisco Systems, Inc.
11.2.4. Zoom Video Communications, Inc.
11.2.5. 8×8, Inc.
11.2.6. RingCentral, Inc.
11.2.7. Verizon Communication, Inc.
11.2.8. Avaya, Inc.
11.2.9. Vonage Holdings Corp.
11.2.10. Google LLC
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research Attributes
12.3. Research Assumptionx

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Technological advancements and projected developments in the market
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